1. Introduction

This Privacy Policy explains how Clarust Limited (“Clarust”, “we”, “us”, or “our”) collects, uses, and protects personal data when you use our platform, website, and services (the “Services”). Clarust Limited is a company registered in England and Wales (company number 16475504) with its registered office at 20 Wenlock Road, London, England, N1 7GU.

We are committed to processing personal data in accordance with applicable data protection laws, including the UK GDPR and the Data Protection Act 2018.

2. Personal Data We Collect

We may collect and process the following categories of personal data:

a. Information you provide

• Name, email address, and contact details

• Account registration information

• Communications with us (e.g. support requests)

• Information submitted through the platform (e.g. case-related data, documents, or content)

b. Information collected automatically

• IP address and device information

• Browser type and usage data

• Log data relating to how you access and use the Services

c. Data processed through the platform

Where you use Clarust to manage complaints, disputes, or cases, we may process personal data contained within those materials on your behalf.

3. How We Use Your Data

We use personal data to:

• Provide, operate, and maintain the Services

• Manage user accounts and authentication

• Process and organise case-related information

• Improve and develop our platform and features

• Provide customer support

• Ensure security, prevent fraud, and detect misuse

• Comply with legal and regulatory obligations

  
  

4. Legal Basis for Processing

We process personal data on the following legal bases:

• Contract: where processing is necessary to provide the Services

• Legitimate interests: to improve, secure, and operate the platform

• Legal obligation: where required by law

• Consent: where applicable (e.g. certain communications)

5. AI and Automated Processing

Our Services may use AI and automated tools to analyse information, generate insights, and support workflows.

• These tools assist users but do not make final decisions

• Outputs may involve processing personal data

• Users remain responsible for reviewing and acting on outputs

  
  

6. Data Sharing

We may share personal data with:

• Service providers and infrastructure partners (e.g. hosting, analytics)

• Professional advisers (e.g. legal, accounting)

• Regulators, courts, or authorities where required by law

We do not sell personal data.

7. International Transfers

Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place, such as:

• Adequacy decisions

• Standard contractual clauses

• Other lawful transfer mechanisms

8. Data Retention

We retain personal data only for as long as necessary to:

• Provide the Services

• Fulfil legal, regulatory, and contractual obligations

• Resolve disputes and enforce agreements

Retention periods may vary depending on the nature of the data and its use.

9. Data Security

We implement appropriate technical and organisational measures to protect personal data, including:

• Access controls and authentication mechanisms

• Encryption and secure data storage

• Monitoring and security controls

However, no system is completely secure, and we cannot guarantee absolute security.

10. Your Rights

Under applicable data protection laws, you may have rights including:

• Access to your personal data

• Correction of inaccurate data

• Erasure of data (in certain circumstances)

• Restriction of processing

• Data portability

• Objection to processing

To exercise your rights, please contact us at legal@clarust.com.

11. Third-Party Services

Our Services may contain links to third-party websites or integrations. We are not responsible for the privacy practices of those third parties.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

13. Contact

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Email: legal@clarust.com

Clarust Limited
20 Wenlock Road
London
England
N1 7GU
Company No. 16475504