1. Introduction

These Terms of Use (“Terms”) govern your access to and use of the Clarust platform, services, and website (collectively, the “Services”) provided by Clarust Limited, a company registered in England and Wales (company number 16475504) with its registered office at 20 Wenlock Road, London, England, N1 7GU (“Clarust”, “we”, “us”, or “our”).

By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, you must not use the Services.

2. Use of the Services

You may use the Services only in compliance with these Terms and applicable laws. You agree not to:

• Use the Services for unlawful, fraudulent, or harmful purposes

• Interfere with or disrupt the integrity or performance of the Services

• Attempt to gain unauthorised access to any systems or data

• Use the Services to provide regulated legal advice unless you are properly authorised to do so

Clarust provides infrastructure and tools to support workflows and decision-making. Clarust does not itself provide legal advice or regulated services.

3. Accounts and Access

To use certain features, you may be required to create an account. You are responsible for:

• Maintaining the confidentiality of your account credentials

• All activities carried out under your account

• Ensuring that information provided is accurate and up to date

We reserve the right to suspend or terminate accounts where there is a breach of these Terms.

4. Platform Nature of Services

Clarust provides a technology platform that enables:

• Complaint handling

• Dispute resolution workflows

• Case management and decision support

Clarust does not act as a law firm, regulator, or adjudicator. Any decisions made using the platform are the responsibility of the relevant users or organisations.

5. Data and Content

You retain ownership of any data, documents, or content you upload (“User Content”).

By using the Services, you grant Clarust a limited licence to process, store, and use User Content solely for the purpose of providing and improving the Services.

You are responsible for ensuring that:

• You have the right to upload and use the data

• The data complies with applicable laws (including data protection laws)

  
  

6. AI and Automated Features

The Services may include AI-driven tools and automated outputs. You acknowledge that:

• Outputs may not always be accurate, complete, or suitable for your specific use

• AI-generated insights are provided for assistance only and do not replace professional judgment

• You are responsible for verifying and relying on outputs

7. Availability and Changes

We may:

• Modify, update, or discontinue any part of the Services

• Introduce new features or functionality

• Interrupt access for maintenance or technical reasons

We do not guarantee uninterrupted or error-free operation.

8. Fees (if applicable)

Certain features of the Services may be subject to fees. Where applicable:

• Fees will be communicated clearly before use

• Payments are non-refundable unless stated otherwise

• We may change pricing with reasonable notice

9. Intellectual Property

All intellectual property rights in the Services (excluding User Content) are owned by or licensed to Clarust.

You may not:

• Copy, modify, or distribute any part of the platform

• Reverse engineer or attempt to extract source code

• Use Clarust branding without permission

10. Limitation of Liability

To the fullest extent permitted by law:

• Clarust shall not be liable for indirect, incidental, or consequential losses

• Clarust is not responsible for decisions made using the platform

• Our total liability shall not exceed the amount paid (if any) for use of the Services in the preceding 12 months

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

11. Indemnity

You agree to indemnify and hold Clarust harmless against any claims, losses, or damages arising from:

• Your use of the Services

• Your breach of these Terms

• Your violation of applicable laws or third-party rights

  
  

12. Termination

We may suspend or terminate your access to the Services if:

• You breach these Terms

• Required by law or regulatory obligation

• We discontinue the Services

You may stop using the Services at any time.

13. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. The courts of England shall have exclusive jurisdiction over any disputes arising from or in connection with these Terms or the Services.

14. Contact

If you have any questions about these Terms, please contact:

Email: legal@clarust.com

15. Updates to These Terms

We may update these Terms from time to time. Continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

Clarust Limited
20 Wenlock Road
London
England
N1 7GU
Company No. 16475504